Question 1

What is a mobile oil change service?

Accepted Answer

It's like a regular oil change that you're used to, except we come to you! Home or office, as long as we can get to your car we can get your service done.

Question 2

Why should I choose Onsite Lube Express for my oil change?

Accepted Answer

Most of our customers choose us because we are the most convenient. We think once you use Onsite Lube Express you'll never go back to the old way of doing things.

Question 3

How do I schedule an appointment for an oil change?

Accepted Answer

It's easy, just click on schedule now, or book now buttons, put in vital information and choose a time that works best for you. That's it! now just wait for your appointment and we'll take care of the rest.

Question 4

What areas do you serve?

Accepted Answer

Right now we service the City of Wichita, KS, but plan to expand soon.

Question 5

What types of oil do you offer, and which should I choose for my vehicle?

Accepted Answer

We are currently only offering full synthetic oil at the weight your manufacturer recommends. Most new vehicles require full synthetic but even older vehicles can benefit from superior lubrication.

Question 6

Do I need to be present during the oil change?

Accepted Answer

We need a way to get the keys to the vehicle, but if that has been arranged then there is no reason to be present. We'll take pictures of your drain plug, new filter and any issues we see, all of which will be included with your emailed invoice.

Question 7

How long does an oil change take?

Accepted Answer

Each oil change takes about 25 minutes not including travel time to your location.  If you have time constraints be sure to put that in the instructions when scheduling so we know when we need to be done.

Question 8

What should I do to prepare my vehicle for the oil change?

Accepted Answer

You don't need to do anything. Just be at the time and place you selected and we'll take care of the rest.

Question 9

What payment methods do you accept?

Accepted Answer

Right now we accept card payments when you schedule. We don't want to put our technicians in danger by requiring them to collect cash and checks making them targets of theft.

Question 10

What if I have additional services or repairs needed for my vehicle?

Accepted Answer

Be sure to select all the services you need at the time of scheduling, but you can always adjust your services by calling us or rescheduling your appointment using the provided link. If we notice something that looks like an issue we'll include a picture in your invoice and recommend corrective action. Many times we'll have the needed materials on hand, but we may need to schedule another appointment to take care of additional items.

Question 11

Can I change my appointment or cancel it?

Accepted Answer

Yes, easily. When you schedule you'll receive an email and text with a link that will let you adjust your appointment or cancel.

Question 12

Do you offer any loyalty or discount programs?

Accepted Answer

We give automatic discounts for multiple vehicles in each appointment when you schedule. 10% off all services for 2 vehicles and 20% off for 3 vehicles. If your employer or property management sets up an employee benefit day every vehicle gets an automatic 20% off for that benefit day. Fleets get special pricing depending on volume.

Question 13

What happens in case of bad weather?

Accepted Answer

Bad weather can happen in Kansas, as we all know. There are some conditions that make it impractical to do vehicle maintenance outside. In those cases we'll reach out to reschedule and adjust our normal operating hours to accommodate our customers.

Question 14

How can I contact your customer support?

Accepted Answer

Customer service can be reached at 316.400.6533 or service@onsitelubeexpress.com. We look forward to helping you!

Question 15

Do you have insurance coverage for potential damages during service?

Accepted Answer

Yes. We carry commercial general liability insurance covering our vehicle service operations, with $1 million per occurrence and $2 million aggregate, plus a service van insured for $1 million in liability coverage. Our policy is specifically written to cover customer vehicles while they're in our care during service. On top of that, our 7-Day Fix-It-Free Guarantee means if anything isn't right after your visit, let us know within 7 days and we'll come back and fix it at no charge."

Question 16

Is your service available for both personal and commercial vehicles?

Accepted Answer

Yes! Our service caters to both retail and fleet customers. Fleets save time and money by eliminating the need for employees to wait for services, and everyone else avoids the hassle of doing an unpleasant chore.

Question 17

Does it cost more than a shop?

Accepted Answer

No. For a full synthetic oil change at a quick lube, dealership or repair shop there is a wide range of prices and experiences, but we are not even close to the most expensive. Most quick lubes will give you a good price if you hunt down coupons or wait for promotions, but we offer a competative price to start with and automatic multi-car discounts, so there is no reason to find coupons or wait for promotions. Just get your oil changes done on all your cars at the same time regularly and save even more time and money!

Question 18

Does mobile oil change use the same quality oil?

Accepted Answer

There's a good chance we use higher quality oil, actually. We use the highest standards for the oil we carry in our vans because it needs to match or exceed specs on so many different make and models. We have to use the best. We also use a much higher quality oil filter than most shops carry. This is a premium service, and we use premium products. We only use products that meet or exceed you vehicle manufacturers specifications.

Onsite Lube Express FAQ

Frequently asked questions